In the unlikely event that you are not completely happy with your order we are happy to accept returns (excluding earrings or any pierced items for hygiene reasons) within 14 days of purchase (UK) and 28 days (overseas) and receive a full refund (excludes any shipping/postage charges) within our returns guidelines.
Any items received out with this time cannot be refunded.
Jewellery; All items must be returned unworn, in their original packaging with proof of purchase.
*Please note that all pierced jewellery is non-returnable.
Clothing; Items must be unworn, unused, unwashed and in a resell-able condition with all tags still attached.
Homeware; Must be returned unused and in a resell-able condition and in appropriate packaging to be returned to us safely. Any broken items upon their return shall not be refunded.
We advise that all returns are sent by Recorded Delivery as we are unable to accept responsibility for returns unless signed for by a member of the Kim Minchin Team.
Please note: No refunds will be issued for Gift Wrapping.
Kim Minchin Returns
REFUND TIME FRAME
We will refund to your original payment method within 1 week of receiving the return.
Pay Pal; Your refund will be visible within 24 hours.
Credit Card; Please allow 5-10 days.
Gift Cards; Within 24 hours.
GIFT WITH PURCHASE
From time to time Kim Minchin Jewellery will run promotions. If you received a complimentary gift with your purchase alongside paid items, the free item must also be returned in order to receive a full refund.
We sincerely apologise if you have experienced a fault with your Kim Minchin Jewellery.
Please contact us directly so we can advise you on the next steps.
If you would like to return an item originally bought from one of our Stockists please return it directly to them.
If you would like to exchange your item for another size or item then please place a new order! All available items and sizes at the present time are on our website. You can return the unsuitable item from your original order so long as you are within the terms of our returns policy below.