Once you've completed your online purchase, we will send you an order confirmation email. Please check your junk or spam folders in case you can't find it.
Otherwise contact us via our contact form and we will be able to re- send your confirmation email.
We accept all major methods including Visa, Visa Debit, Master Card, Maestro, Electron, Pay Pal, Apple Pay and Klarna.
We take online security very seriously. At no point do we store any financial information on our servers. We employ trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
We can only offer changes or amendments to orders within 2 hours of purchase. After this time frame you can return your order once you have received it.
Please see returns details in our Returns Information.
In the unlikely event that your order does not arrive please contact us firstname.lastname@example.org. Alternatively, you can track your order via Royal Mail Tracking.
Please allow up to 5 weeks for any out of stock products to back in stock.
Discount codes cannot be used in conjunction with any other offers. If you are still unable to use your code then please contact us.
Yes! We offer beautiful personalised boxes with branded ribbon for additional £5.00
Select gift wrapping at the checkout and be sure to let us know the name of who the gift is for so we can customise your box.
Every piece of Kim Minchin Jewellery is covered by a 6 month warranty. Should your jewellery suffer a breakage or tarnishing due to manufacturing defect we will replace your item at no cost to yourself if returned under 6 months of the receipt of product.
However we cannot be responsible for wear and tear and lack of care.
Please see our care advice for more details.
All UK Mainland orders are made via Royal Mail or Parcel Force.
We endevour to dispatch your order as quickly as possible. Please allow up to 4 working days.
During busy periods such as Christmas and Black Friday this may be longer.
Delivery details and tracking numbers will be provided in your dispatch email.
Royal Mail and Parcel Force
Yes we ship Worldwide!
Prices are shown in Pounds Sterling, Euros and US dollars.
International shipping can take between 10-14 days with a cost of £14.99 Tracked shipping via Parcel Force.
Orders that have selected special delivery will be sent a tracking number once your order has been dispatched.